Refund policy
Refund & Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return if your item is faulty, damaged, or has an unresolvable software issue.
Return Eligibility
To be eligible for a return:
- The item must be faulty, damaged, or have an unresolvable software issue
- The item must be in the same condition that you received it
- The item must be in its original packaging with tags
- You must provide proof of purchase
If multiple items were purchased, returns apply only to the affected item(s), not the entire order unless all items meet the return criteria.
Orders refused at delivery or returned to sender without prior authorization are not eligible for a full refund. Any refund issued will be at our discretion and may be reduced by return shipping fees, carrier charges, or other costs incurred.
Product & Fulfillment Disclaimer
Due to fulfillment from multiple warehouses, products may be shipped separately and may arrive with different branding or packaging.
These variations:
- Do not affect product quality or functionality
- Are not considered valid reasons for a return or refund
Items received as described, including those with branding or packaging variations, are considered fulfilled and are not eligible for return/refunds.
Returns Process
To initiate a return, contact us at Magnoid24h@gmail.com.
If your return is approved:
- You will receive a return shipping label and instructions
- Items sent without prior approval will not be accepted
Return Shipping
- If the return is due to faulty, damaged, or defective items, we cover return shipping
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If a return is approved outside these reasons (at our discretion):
- Return shipping costs are the customer’s responsibility
- Fees may be deducted from the refund amount
Non-Returnable Situations
We do not accept returns or refunds for:
- Change of mind
- Incorrect orders placed by the customer
- Minor cosmetic imperfections that do not affect functionality
- Resolvable software issues
Customers are responsible for providing accurate shipping information. Orders shipped to an incorrect address provided by the customer are not eligible for refunds or replacements. There is a 4 hour cancellation window in which you can modify or cancel your purchase, after this timeframe order cancellation or modification is not guaranteed.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
- Your item is defective
- Your item is damaged
- You received the wrong item
Photo or video evidence is required for all damage, defect, missing item, wrong item, or fault claims before a return, replacement, or refund can be reviewed.
Hardware & Software Return Conditions
Hardware Returns
- Accepted: Major or moderate damage affecting use, safety, or performance
- Not accepted: Minor cosmetic damage
Software Returns
- Accepted: Issues that cannot be resolved after support assistance
- Not accepted: Issues fixable via updates or troubleshooting
Exchanges
We do not offer direct exchanges.
To get a different item, return the original (if eligible) and place a new order.
EU 14-Day Cooling-Off Period
For orders shipped to the European Union:
- You may return your order within 14 days for any reason
- Return shipping costs are the customer’s responsibility
- Items must be unused, in original packaging, with proof of purchase
Refunds
- Refunds are processed after inspection of the returned item
- If approved, refunds are issued to the original payment method within 10 business days
- It may take additional time for your bank to process the refund
If more than 15 business days have passed, contact Magnoid24h@gmail.com
Cancellations
- Orders can be cancelled within 4 hours of purchase
- After this window, cancellation is not guaranteed
- Orders that have entered processing or have already shipped cannot be cancelled. Once shipped, orders are not eligible for a refund solely because delivery is delayed while the shipment remains in transit.
Delivered but Not Received
Standard Shipping:
- Once a package is marked as delivered by the carrier to the shipping address provided at checkout, the order is considered fulfilled.
- Check with neighbours, building management, or secure areas
- If you are unable to locate your package, please contact us. We will assist in working with the carrier to investigate the delivery where appropriate.
Priority Processing + Insured Shipping:
- Your package is fully protected until successfully delivered (theft or missing packages after delivery are not covered under this insurance).
Shipping Delays
Delivery timeframes displayed on our website are estimates only and are not guaranteed. Orders are not eligible for cancellation or a refund solely because delivery exceeds the estimated shipping timeframe while the shipment remains in transit.
If a shipment experiences an extended delay, we will work with the shipping carrier to investigate its status. Refunds or replacements may be offered only if the shipment is confirmed lost by the carrier or otherwise qualifies under this policy.